Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request for a refund or exchange.

We accept returns & exchanges for:

• Items that are defective / damaged
• Items received that are incorrect (not as per the order your made)
• Items not received within 60 days of purchase

Refunds will be issued via store credit for the item price only. Shipping fees for the original order and return are non-refundable. 

Store credit will be processed within 10 business days after we receive and verify the returned item.

Unfortunately, we are unable to accept returns or exchanges for:

• Sale or promotional items
• Items returned due to incorrect sizing
• Change of mind purchases

We recommend checking our size guide carefully before placing an order to ensure the best fit.

How to get a Refund / Exchange?

To initiate a refund or exchange, please email us at info@kindredthelabel.com within 14 days of receiving your item and include the following details:

• Subject line: Refund / Exchange for Order #[Your Order Number]
  
• Reason for the refund or exchange
  
• Clear photos of the defective, damaged, or incorrect item(s)

All items must be returned in their original condition — unworn, unwashed, and with the tags still attached.

Once we receive your e-mail, we will send you an acknowledgment along with the return address. 

When the item reaches us and meets the above requirements, you will receive either:

• A refund in store credit for the item price within 10 business days, or
• A replacement item if the product was defective, damaged or incorrect.

We are not liable for items lost in transit. For your peace of mind, we recommend using a registered postal service with tracking to return your item.