Refund policy

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request an exchange or a return for store credit.

We accept returns and exchanges for:

  • Items that do not fit and require a different size, subject to stock availability.
  • Items that are defective or damaged.
  • Items received that are incorrect (not as per the order you made).

For size exchanges, it must be for the same item in a different size. Items must be unworn, unwashed and in their original condition, with all tags attached. Customers are responsible for all return and reshipping costs associated with size exchanges.

Returns will be issued via store credit for the item price only. Shipping fees for the original order and return are non-refundable.

Store credit will be processed within 10 business days after we receive and verify the returned item.

Unfortunately, we are unable to accept returns or exchanges for:

  • Sale or promotional items
  • Change of mind purchases

We recommend checking our size guide carefully before placing an order to ensure the best fit.

How to request for a Return / Exchange?

To initiate a return or exchange, please email us at info@kindredthelabel.com within 14 days of receiving your item and include the following details:

  • Subject line: Return / Exchange for Order #[Your Order Number]
  • Reason for the return or exchange
  • Clear photos of the defective, damaged, or incorrect item(s) - where applicable.

All items must be returned in their original condition — unworn, unwashed, and with the tags still attached.

Once we receive your e-mail, we will send you an acknowledgment along with the return address. 

When the item reaches us and meets the above requirements, you will receive either:

  • A replacement item for a size exchange or if the product was defective, damaged or incorrect, or
  • Store credit for the item price, processed within 10 business days.

We are not liable for items lost in transit. For your peace of mind, we recommend using a registered postal service with tracking to return your item.